Last updated: 24 September 2026
This policy explains how Pacific Prime Seafood handles personal data in connection with pacificprimeseafood.com and enquiries sent to us.
Information collected and purposes
When you contact us, create an account or, when ordering is available, place an order, we may collect your name, email address, phone number, account details, billing and delivery addresses, order information and correspondence. We use this information to administer accounts, respond to enquiries, fulfil orders, deliver vouchers, arrange delivery and handle reported product problems.
Photos or videos you send for a product problem are used to assess the issue and arrange its resolution. Please avoid including unrelated personal information.
Our website and hosting services may record technical information such as IP address, browser information and access logs to operate the website, diagnose faults and protect against misuse.
Cookies and reviews
WordPress and WooCommerce use cookies for functions such as sign-in, shopping sessions and cart contents. You can control cookies through your browser; blocking them may affect these features.
If you submit a product review, its content and display name may be visible to other visitors. Do not include private contact or payment information in a review.
Service providers and disclosures
Data needed to operate the website and email is processed through our hosting and email service provider, Exabytes. When orders are available, relevant order and contact details may be shared with service providers that process payments or fulfil deliveries. We may also disclose information where required by law or to address fraud or misuse.
Service providers may process data outside Singapore. Any overseas transfer must be handled in accordance with applicable Singapore data-protection requirements. Payment-provider details will be updated when payment services are enabled. Please do not send full card details or passwords by email or WhatsApp.
Retention and protection
Personal data should be kept only for as long as needed for the purposes described above or for applicable legal and business requirements, then deleted or anonymised when no longer needed. Access should be limited to authorised people and service providers who need it for those purposes.
Your requests
You may contact us to request access to or correction of your personal data, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity. Requests are subject to applicable law; withdrawing consent may affect services that depend on the information.
Contact and updates
Send privacy requests to hello@pacificprimeseafood.com with the subject Privacy Request. We may update this policy as our services change; the latest version and date will appear here.
Contact Pacific Prime Seafood at hello@pacificprimeseafood.com or WhatsApp +65 8110 5935.